Abstract
The 21st century workforce has experienced numerous changes one of which is the high demand for soft skills, including emotional intelligence, by employers in every occupation. It thus becomes essential that mechanical technology occupations in South-south Nigeria should be staffed with emotionally intelligent workers and that their emotional competencies should be measured with appropriate instruments. The study therefore sought to develop and factorially validate an emotional intelligence inventory for mechanical technology occupations in South-South Nigeria. The instrumentation research design was adopted and the Delphi method was used for collecting data needed for developing the instrument. The population for the study consisted of 4,018 persons made up of all the 22 lecturers of mechanical technology education courses and all the 3,996 registered tradesmen in mechanical technology occupations in South-South Nigeria. The sample comprised 351 respondents in the following roles: 10 academic experts for the Delphi study and 341 mechanical technology tradesmen for the trial testing of the instrument. Random sampling and multi-stage stratified random sampling techniques were adopted. Eight research questions and eight null hypotheses were formulated and tested at 0.05 probability level. Three instruments, namely the Delphi Round 1 questionnaire, the Delphi round
2 questionnaire and the emotional intelligence inventory for mechanical technology occupations (EIIMTO) in South-South Nigeria were used for data collection. The data generated from the study were analysed using the mean, standard deviation, percentage, factor analysis, Cronbach Alpha reliability technique, Pearson product moment correlation and the two-way analysis of variance (ANOVA). The findings made include the following: 62 emotional intelligence competency items were found to be very indispensable for successful career in mechanical technology occupations in South-South Nigeria. The developed Emotional Intelligence Inventory for Mechanical Technology Occupations (EIIMTO) in South-South Nigeria has a four- factor structure with 34 emotional intelligence competency items. The four factors were emotional-awareness and expression (9 items), perseverance and emotional- resilience (8 items), self-confidence and conscientiousness (8 items) and flexibility and sociability (9 items). The inventory was found to have high construct validity, high coefficient of internal consistency of 0.89 while the coefficient of stability was
0.84. The study also found that there was a significant difference in the mean scores
of mechanical technology workers with respect to their occupational area. Age, experience, job status and marital status were not significant factors in the mean scores of mechanical technology workers in the EIIMTO. Furthermore, there was no interaction effect of occupational area and age, age and experience or job status and marital status on the mean scores of mechanical technology workers in the EIIMTO. It was recommended, among others, that the developed Emotional Intelligence Inventory for Mechanical Technology Occupations (EIIMTO) should be effectively used as a valid and reliable instrument for assessing the emotional competencies of workers in mechanical technology occupations in South-South Nigeria.
i
CHAPTER ONE INTRODUCTION
Background of the Study
The 21st century workforce has experienced tremendous changes due to technological advancement and globalization. These changes have posed serious challenges on technical and vocational education as it strive to achieve its fundamental goal of preparing youths for the world of work (Masri, 2009). One of these challenges, according to Mitchell (2010), is the emergence of and increased demand for a new set of employability skills generally known as soft skills, in addition to the hard or technical skills. This view is corroborated by Nam (2009) who defined soft skills as a group of psychosocial competencies and interpersonal skills that help people to make informed decisions, solve problems, think critically and creatively, communicate effectively, build healthy relationships, empathize with
others and cope with and manage their lives in a healthy and productive manner. Soft skills are known by other names such as generic skills, life skills, key skills, employability skills (Nam, 2009), affective work skills (Ogwo & Oranu, 2006) or affective work competencies (Amuka, 2002).
Rao (2010) posited that soft skills are in high demand in contemporary labour market and are considered by many employers as requirements for recruitment in many occupations. Mitchell (2010) therefore posited that hiring individuals who possess soft skills is very instrumental for the success of many organizations. This explains why several business organizations particularly those in the banking, information and communication technology and hospitality sectors provide soft skills training for their employees (Rao, 2010). Examples of soft skills include interpersonal
skills, communication skills, leadership skills and emotional intelligence (Goleman,
1998, Kakkad, 2011).
Emotional intelligence is the ability to understand and monitor one’s own and others emotions, to discriminate among them and to use the information to guide one’s thinking and actions (Salovey & Mayer, 1990). It entails the ability to manage feelings so that they are expressed appropriately and effectively, enabling people to work together smoothly towards their common goals (Goleman, 1998). Thus, a person who is able to understand, manage and control his own and others emotions is said to be emotionally intelligent. Emotional intelligence is thus contextually viewed as one’s ability to recognize and understand emotions within his/her self and others, appraise and regulate them in order to produce appropriate responses that lead to improved intrapersonal and interpersonal outcomes.
It is worthy to note that emotions are feelings that people experience, express and manage and they arise through social interactions (Jimoh, 2008). Emotions could be positive such as joy, love and happiness or it could be negative such as anger, anxiety, stress, disgust, fear and aggression (Coon, 2001). Control of emotions is very important for success in one’s professional and social life both at home and workplace (Eniola, 2007). According to Stubbs (2005), emotions shape an individual’s decisions and judgement as well as how one acts towards others and their jobs. In other words, emotions determine whether people accept, reject, approach, avoid or engage with others in the workplace (Gardenswartz, Cherbosque & Rowe, 2010). Stubbs (2005) pointed out, for instance, that one could get angry, excited, happy or frustrated in the workplace and this will not only affect him or her but also those around the individual as well as the person’s level of job commitment and performance. Emotion in the
workplace is therefore positively associated with the overall performance of one’s job
(Jimoh, 2008).
According to Mayer, Salovey & Caruso (2000), there are presently three main models of emotional intelligence namely the ability model, the trait model and the mixed model. The ability-based model developed by Salovey and Mayer (1990) viewed emotional intelligence as a cognitive ability while the trait model which was introduced by K. V. Petrides conceptualized emotional intelligence as a personality trait. Exforsys Inc (2009) posited that the mixed model propounded by Daniel Goleman in 1995 conceptualizes emotional intelligence as a set of skills which allow one to be a star performer. Exforsys Inc (2009) noted that the ability-based model has been widely criticized by scholars since it does not appear to have many practical applications. Many scholars such as Stubbs (2005) and McPheat (2010) have agreed that Goleman’s model is the most widely accepted and used model of emotional intelligence because it is more applicable to the workplace than other models. Hence, this study is anchored on Goleman’s model of emotional intelligence.
Emotional intelligence consists of four domains namely self awareness, self regulation or self management, social awareness and relationship management (Goleman, 2011). Self awareness is concerned with the ability to accurately perceive, identify, understand and evaluate one’s personal feelings (Egbedion, 2010) while self management or self regulation involves the ability to manage one’s emotional reactions to all situations and people (Talentsmart Incorporated, 2011).
Social awareness is concerned with the ability to recognize and appropriately respond to the emotions and feelings of others (Egbedion, 2010) while relationship management or social skills is concerned with the ability to use the awareness of one’s emotions and that of others to manage relationships and interactions
successfully (Talentsmart Incorporated, 2011). The first two of these domains are termed intrapersonal or personal competencies while the last two are interpersonal or social competencies.
Egbedion (2010) posited that Goleman, in his theory, identified twenty emotional competencies which he defined as the learned capabilities based on emotional intelligence that results in outstanding performance at work. These emotional competencies includes, among others, emotional awareness, emotional self control, self confidence, initiative, optimism, service orientation, influence, leadership and conflict management. Goleman (1998) pointed out that each of the emotional competencies contributes to job performance and that they are generally applicable to all jobs but different jobs make differing competencies demand. He further maintained that one’s emotional competencies show how much of that potential he or she has translated into on the job capabilities. Cherniss (2000) therefore advocated that it is these emotional competencies that should be identified and measured if one wants to predict performance as in this study. Contextually, emotional intelligence competencies refer to those specific learned capabilities and skills based on emotional intelligence that can be developed in individuals and which leads to superior performance at the workplace.
Chapman (2009) posited that emotional intelligence contribute significantly to one’s success in life in several ways. Studies have shown that emotional intelligence enhance leadership and management skills (Stubbs, 2005), academic achievement (Olatoye, Akintunde & Yakasai, 2010), stress tolerance (Adeyemo & Ogunyemi,
2005) as well as the rate of social adaptation (Marquez, Martin & Brackett, 2008). At the organisational level, a leader’s emotional intelligence has been found to enhance
group or organizational performance (Uba, 2009) and reduce conflict among workers
(Adeyemo & Ogunyemi, 2005).
Sunbul and Aslan (2010) stated that emotional intelligence is the most important single variable influencing personal achievement, career success and life satisfaction. Greshem (2010) agreed that it is an important factor for predicting an individual’s performance at home, school and the workplace Hence, it is an important consideration in human resources planning, job profiling as well as personnel selection and promotion (Chapman, 2009). This position is shared by McPheat (2010) who reported that when the United States Air Force and L’Oreal company used an emotional intelligence test in their recruitment process, they found that recruits who performed best were those who score highest on the emotional intelligence test.
Aremu and Tejumola (2008) found that emotional intelligence of Nigerian police officers is not significantly influenced by age, job status, marital status and years of working experience. In contrast, Oladeji (2011) reported that the emotional intelligence of Nigerian police officers vary according to their age, gender and level of training. With respect to occupational area, emotional intelligence has been found to vary among students in different academic disciplines (Castejon, Cantero & Perez,
2008). In addition, Sanchez-Ruis, Perez-Gonzalez & Petrides (2010) reported that there is an interaction effect of gender and discipline on students’ emotional intelligence.
Greshem (2010) posited that emotional intelligence enhance job performance and lead to career success in many occupations. This include mechanical technology occupations which, in this context, refer to those occupations that utilise the principles and theories of science and technology to solve technical problems through the design, manufacture, operation and maintenance of industrial machinery, consumer
products and other equipment and tools. Thus, it embraces such trades as agricultural implements and equipment mechanics work, automobile mechanics, mechanical engineering craft practice, welding and fabrication and foundry craft practice, among others (Federal Republic of Nigeria, (FRN), 2004).
The techno-economic importance of mechanical technology occupations could better be appreciated by considering the relevance of its constituent sub-occupations, particularly automobile mechanics and metalwork technologists. Automobile mechanics craftsmen test, diagnose, service and completely repair any fault in automobiles (Schwaller, 1993). It is thus highly indisputable that without these craftsmen, there would virtually be very few functional vehicles on the Nigerian roads. Similarly, metal work technologists have been very pivotal to Nigeria’s technological development through the manufacturing of consumer goods, equipment for the building and transport industries, production of all the equipment relevant in mining, petrochemical, iron and steel industries as well as providing hardware for technological devices (Ogwo, 1996).
Considering its nature, it is obvious that workers in mechanical technology occupations need a high level of emotional intelligence competencies for many reasons. Firstly, they require a high level of emotional self control since they work with such tools like hammers, chisels, hacksaws and scribers which could be injurious if thrown at someone at the slightest provocation. Secondly, some of their jobs such as screw thread forming, machining, foundry, casting work and rebuilding of vehicle engines need higher level of precision hence they need to be conscious of their emotional state before embarking on such jobs in order to achieve precision and at the same time ensure their safety as well as the safety of the equipment and others in the workshop. Moreover, they require a high level of adaptability so that they can easily
adapt to changes in technology, machine design and production processes. This therefore underscores the need for an instrument for assessing the emotional competencies of workers in mechanical technology occupations in Nigeria.
An instrument is a well-developed and standardized measuring device and it can be developed in form of tests, interviews, observations, questionnaires, rating scales and inventories (Okoro, 2002). Inventories are lists of descriptions used for the measurement of the presence or absence of behavioural traits and they could be in any of three forms: self-reporting, personality and interest inventory (Ogwo & Oranu,
2006). Self-reporting inventories are used to obtain an individuals’ biological account about his feelings, interests and attitudes as in this study. Joshua (2009) stated that the credibility of any measuring instrument hinges on three major qualities namely validity, reliability and usability.
Validity deals with the degree to which a test measures what it is supposed to measure and not something else (Joshua, 2009) while reliability is the extent to which a test measures consistently, at repeated administrations, whatever it is designed to measure (Ofo, 2001). The usability of an instrument addresses the extent to which a test can actually be put to use (Joshua, 2009). Cohen, Manion and Morrison (2011) identified three types of reliability in quantitative research namely stability, equivalence and internal consistency. The psychometric properties relevant to this study are internal consistency and test-retest reliability as well as construct validity.
There are several instruments for measuring emotional intelligence such as the Bar-on Emotional Quotient Inventory (EQ-i), the trait emotional intelligence questionnaire, the Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT), the Law and Wong Emotional intelligence scale and the Schutte self-report inventory, among others (Consortium for Research on Emotional Intelligence in Organisations
(CREIO, 2010). However, since emotions and emotional intelligence vary according to culture and context (Krishnaveni & Ranganath, 2011) and since different occupations make differing emotional competency demands for success (Goleman,
1998), these instruments which were developed in other cultures and work contexts are not very appropriate for assessing the emotional competencies of workers in mechanical technology occupations in Nigeria, hence there is a compelling need to develop and validate an emotional intelligence instrument for mechanical technology occupations in Nigeria.
The development of an instrument involves many stages such as item generation, assessment of the items for clarity and meaningfulness, sorting the items into clusters, validation, trial testing, item analysis and final testing, among others (Anene & Ndubisi, 1992; Carson, Carson & Birkenmeier, 2000). Validation is done to ensure that the instrument measures exactly what it is intended to measure and not something else and there are many types of validation namely face, content, construct, concurrent and predictive (Okoro, 2002) as well as factorial validation. Factorial validation is a process that examines an instrument’s factorial structure, designed to assess the extent to which it is empirically and theoretically justified and it is usually done through factor analysis (Bar-On, 2007). Factor analysis is a method of grouping together variables which have something in common under one or more common factors and it enables the researcher to take a set of variables and reduce them to a smaller number of underlying factors or latent variables (Cohen, Manion & Morrison,
2011).
However, despite the wide recognition of emotional intelligence as an indispensable trait for predicting career success in many occupations, there appears to be limited attention on the development and validation of an emotional intelligence
inventory for mechanical technology occupations in Nigeria, particularly, in the South-South geopolitical zone. Of all the six geo-political zones in Nigeria, people in the South-South geo-political zone are relatively more aggressive and restive as a reaction to their perceived deprivation and negligence by the Federal Government of Nigeria. This led to their increased indulgence in anti-social activities such as militancy and kidnapping which are probable signs of low level of emotional intelligence.
In view of these challenges, there is an imperative need for an instrument for prompt assessment of the emotional competencies of prospective applicants into mechanical technology occupations in South-South Nigeria in order to ensure that only emotionally intelligent persons are employed into these occupations. Consequent upon the paucity of a well-developed and validated emotional intelligence inventory which could be adopted for personnel selection in Nigeria, employers in mechanical technology and other occupations utilize unsystematic personnel selection practices in their establishments. According to the Children, Youths, Family and Organisation (CYFO) Behavioural Services Ltd (2008), the consequence of this practice is the employment of unproductive, undisciplined and mediocre workers which often culminated in the eventual liquidation and collapse of most of the organizations.
In addition, the absence of an emotional intelligence inventory for personnel selection and promotion partly accounts for the numerous negative dispositions to work exhibited by many technology-related workers, including mechanical technology workers, in Nigeria as reported by Amuka (2002). According to this source, these are manifested in form of dishonesty, carelessness, laziness, lack of initiative, absenteeism, irresponsibility and lack of other work-related interpersonal skills. Amuka (2002) pointed out that these negative dispositions to work have
contributed in great measure to many people losing their jobs, failing to be promoted or not advancing in their profession. Viewed against this background, there is an urgent need for a valid and reliable emotional intelligence inventory for prompt assessment of emotional competencies of workers in mechanical technology occupations in South-South Nigeria. Hence, the need for the present study.
Statement of the Problem
There are many negative dispositions to work exhibited by many industrial technical education students as well as workers in technology related occupations, including mechanical technology occupations, in Nigeria. This position is shared by Amuka (2002) and Mitchel (2010). Mitchel (2010) specifically reported that many employers of technical and vocational education graduates have complained that most of their new employees are deficient in soft skills. According to Amuka (2002), this deficiency in soft skills or affective work skills constitutes an educational problem and should be addressed by the school to enable the students who would be tomorrow’s adult workers to have a smooth transition from school to the world of work.
This ugly situation accounts for the rising tide of advocacy among vocational educators for the integration of emotional intelligence and other soft skills into the curriculum of technical and vocational education programmes to enable prospective graduates develop the relevant soft skills. However, one limitation to the achievement of this laudable objective is that the specific emotional intelligence competencies needed for successful career in technical occupations, particularly, mechanical technology occupations, have not been delineated hence, technical and vocational
education teachers cannot effectively teach students to acquire skills that they themselves are unaware of.
Moreover, there is no ample evidence that there is a valid and reliable instrument for assessing the emotional competencies of workers in mechanical technology occupations in South-South Nigeria. Furthermore, the influence of demographic variables such as occupational area, age, job status, years of working experience and marital status on the emotional competencies of mechanical technology workers in South-South Nigeria are not known and they need to be ascertained. The foregoing therefore constitute the major problem to which this study was addressed.
Purpose of the Study
The main purpose of the study was to develop and validate an emotional intelligence inventory for mechanical technology occupations in South-South Nigeria. Specifically, the study was designed to achieve the following objectives:
1. Identify the emotional intelligence competencies needed for career success in mechanical technology occupations in South-South Nigeria
2. Develop the emotional Intelligence Inventory for mechanical technology
Occupations (EIIMTO) in South-South Nigeria
3. Determine the construct validity and reliability of the emotional Intelligence Inventory for mechanical technology occupations (EIIMTO) in South-South Nigeria
4. Ascertain the influence of occupational area on the emotional intelligence of mechanical technology workers in South-South Nigeria.
5. Ascertain the influence of age on the emotional intelligence of mechanical technology workers in South-South Nigeria.
6. Ascertain the influence of experience on the emotional intelligence of mechanical technology workers in South-South Nigeria.
7. Ascertain the influence of job status on the emotional intelligence of mechanical technology workers in South-South Nigeria.
8. Ascertain the influence of marital status on the emotional intelligence of mechanical technology workers in South-South Nigeria.
Significance of the Study
The findings of the study would be of immense benefit to mechanical technology workers, personnel managers of mechanical technology establishments, students and teachers of mechanical technology courses, educational policy makers as well as administrators of educational institutions and educational researchers. Workers in mechanical technology occupations would benefit from the findings as it would enable them to have adequate knowledge of the specific emotional intelligence competencies needed for career success in their occupation. This would be possible when information on the study’s findings are disseminated to them through seminars, conferences, workshops and published articles. This would also enable them endeavour to develop the relevant competencies to enhance their job performance and career success. In addition, the use of the developed instrument would also help in identifying mechanical technology workers who may need soft skills training for the acquisition of the relevant emotional intelligence competencies.
Personnel managers of mechanical technology enterprises would also benefit from the findings of this study as the inventory could be adapted or adopted for personnel selection and promotion of workers in their establishments. Specifically, the inventory would provide them with an objective and reliable instrument for selecting
the most qualified candidate from the large number of applicants that usually compete for the few available positions during recruitment exercises as well as for promotion of workers in their establishments. Thus, those who score high on the inventory could be employed or promoted since high emotional intelligence scores has been shown to predict high job performance.
The findings of the study would also be beneficial to students of mechanical technology courses at all levels of the Nigerian education system as it would help them to gain new knowledge on the specific emotional intelligence competencies that they need to acquire during their training to facilitate their smooth transition to the world of work as well as ensure their career success as future mechanical technology workers. This information would also help educational policy makers on the potential benefits of integrating lessons in emotional literacy into existing school curriculum.
Teachers of mechanical technology courses at all levels of the Nigerian education system would also benefit from the findings of the study as it would enable them to device and adopt appropriate instructional strategies that would enable their students to acquire and develop the relevant emotional intelligence competencies. Educational administrators at all levels of the Nigerian education system would also benefit from the findings of the study as the inventory could be adopted or adapted as a basis for admission of students into mechanical technology courses or trades at any level of the Nigerian education system.
Moreover, the successful development and validation of the emotional intelligence inventory for mechanical technology occupations in South-South Nigeria (EIIMTO) would undoubtedly advance knowledge in the emotional intelligence theory and its wide range of practical applications in technical and vocational education research as well as in organizations in both the formal and informal sectors
of the economy. Lastly, when published or discussed at seminars and conferences, students of technical and vocational education as well as educational researchers and other scholars will also find the findings of the study very beneficial. This is because it would open up new areas of research in industrial organisational psychology, provide them with literature, empirical evidences and new knowledge on the underlying concepts in the study as well as guide future test developers on how to develop and validate similar affective instruments.
Research Questions
The study sought to provide answers to the following research questions:
1. What emotional intelligence competencies are needed for successful career in mechanical technology occupations in South-South Nigeria?
2. What is the construct validity of the emotional intelligence inventory for mechanical technology occupations (EIIMTO) in South-South Nigeria?
3. What is the reliability of the emotional intelligence inventory for mechanical technology occupations’ (EIIMTO) in South-South Nigeria?
4. What is the influence of occupational area on the emotional intelligence of mechanical technology workers in South-South Nigeria?
5. What is the influence of age on the emotional intelligence of mechanical technology workers in South-South Nigeria?
6. What is the influence of experience on the emotional intelligence of mechanical technology workers in South-South Nigeria?
7. What is the influence of job status on the emotional intelligence competencies of mechanical technology workers in South-South Nigeria?
8. What is the influence of marital status on the emotional intelligence competencies of mechanical technology workers in South-South Nigeria?
Hypotheses
The following null hypotheses were tested at 0.05 probability level:
Ho1: There is no significant difference in the mean scores of metalworkers and auto- mechanics in the emotional intelligence inventory for mechanical technology occupations (EIIMTO).
Ho2: Age is not a significant factor in the mean scores of mechanical technology workers in the emotional intelligence inventory for mechanical technology occupations (EIIMTO).
Ho3: There is no interaction effect of occupational area and age on the mean scores of mechanical technology workers in the emotional intelligence inventory for mechanical technology occupations (EIIMTO).
Ho4: There is no significant difference in the mean scores of more experienced and less experienced mechanical technology workers in the emotional intelligence inventory for mechanical technology occupations (EIIMTO).
Ho5: The interaction effect of age and experience on the mean scores of mechanical technology workers in the emotional intelligence inventory for mechanical technology occupations (EIIMTO) in South-South Nigeria is not significant.
Ho6: Job status is not a significant factor in the mean scores of mechanical technology workers in the emotional intelligence inventory for mechanical technology occupations (EIIMTO).
Ho7: Marital status is not a significant factor in the mean scores of mechanical technology workers in the emotional intelligence inventory for mechanical technology occupations (EIIMTO).
Ho8: There is no interaction effect of job status and marital status on the mean scores of mechanical technology workers in the emotional intelligence inventory for mechanical technology occupations (EIIMTO).
Delimitations of the Study
There are many models of emotional intelligence. This study is based on and delimited to Goleman’s (2002) model of emotional intelligence which consists of four domains namely self-awareness, self-management, social awareness and relationship management. In addition, there are many occupations that make up mechanical technology occupations. In this study, mechanical technology occupations cover auto mechanics and metalwork occupations only.
This material content is developed to serve as a GUIDE for students to conduct academic research
DEVELOPMENT AND FACTORIAL VALIDATION OF EMOTIONAL INTELLIGENCE INVENTORY FOR MECHANICAL TECHNOLOGY OCCUPATIONS IN SOUTH-SOUTH NIGERIA>
PROJECTOPICS.com Support Team Are Always (24/7) Online To Help You With Your Project
Chat Us on WhatsApp » 07035244445
DO YOU NEED CLARIFICATION? CALL OUR HELP DESK:
07035244445 (Country Code: +234)YOU CAN REACH OUR SUPPORT TEAM VIA MAIL: [email protected]