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CHAPTER ONE INTRODUCTION BACKGROUND OF THE STUDY The commercial banks of study, which in this research work is limited to First Bank Plc, provides their numerous customer across the country with a full, range of commercial banking products (services) (First Bank, 1997), including but not limited to current, saving and ...

TABLE OF CONTENT Title page Certification Dedication Acknowledgement Table of content CHAPTER ONE: INTRODUCTION Background to the study Statement of research problem Objectives of the study Scope of the study Significant of the study Hypothesis testing Limitation of the study Definition of terms   CHAPTER TWO: LITERATURE REVIEW Introduction Purpose ...