CORPORATE SOCIAL RESPONSIBILITY (CSR) AS A CONFLICT MANAGEMENT STRATEGY IN SELECTED OIL PRODUCING COMMUNITIESIN DELTA STATE, NIGERIA

ABSTRACT

Corporate Social Responsibility (CSR) involves giving back to the community where a business organisation operates. CSR is not supposed to be an occasional activity but a strategy that should be integrated into the overall operational plan of companies, especially those involved in oil exploration in the Niger Delta region of Nigeria. Uncoordinated or misdirected CSR has often led to conflicts between oil companies and their host communities, resulting in hostility, kidnapping and vandalisation of oil installations, which has impacted negatively on the country’s economy. There is a dearth of literature on the relevance of CSR to conflict management in Beneku, Ekakpramre and Kokori communities of Delta state, Nigeria. Therefore, this study assessed Corporate Social Responsibility (CSR) as a Conflict Management Strategy in Selected Oil Producing Communities in Delta State, Nigeria.

Triangulation research design that combined survey and indepth interview was adopted in this study.  The population of the study according to the 2006 census figures comprised 148,341 members of Beneku, Ekakpamre and Kokori communities in Delta State, Nigeria. Multi-stage sampling technique was adopted to select a sample of 345 respondents for the survey. The composite Crobach’s Alpha score for the questionnaire indicated an internal consistency score of 0.797 meaning it had a high internal consistency. Representatives of the communities and the oil companies were purposively chosen for the indepth interviews. Data were collected using validated questionnaire and interview guide. Quantitative data were analysed using frequency count, simple percentages, charts and linear regression analysis.  Qualitative data were analysed using content analysis to report responses to the interviews.

Findings of the study indicated that CSR had not improved the relationship between the oil companies and the oil producing communities (Average Weighted Mean=1.98; SD=0.94) and that CSR projects provided to the host communities were partially adequate (Mean=1.89, SD=1.21). Respondents also indicated that CSR was a moderately significant strategy for managing conflict in the oil producing communities of Delta State (Mean=2.15, SD=1.24), rating the management of crisis by oil companies in Delta Sate as moderately effective (Mean=1.70, SD=1.00). Results also showed that the effectiveness of CSR as a conflict management strategy in oil producing communities was low (Mean=1.85, SD=0.72) because respondents believed mostly that CSR projects were provided by oil companies after conflicts had started in the area (n=215, 63.6%). CSR was observed to have a significant effect on conflict management in oil producing communities, indicating a strong positive correlation coefficient and positive slope, which are statistically significant (β=0.744; B=0.358; p<0.05) as assessed by a t-test (T=20432).

The study concluded that there was no cordial relationship between the oil producing companies and their host communities, and CSR was not effectively handled as a conflict management strategy.  The study recommended that oil companies should consult stakeholders widely and be proactive in implementing CSR projects in their host communities. The Federal government should also monitor the activities of the oil companies and directly intervene in the development of the area.

Keywords:  Corporate social responsibility (CSR), Conflict, Conflict Management, Oil producing communities, Mutual relationship 

Word Count: 484

CHAPTER ONE

INTRODUCTION

1.1       Background to the Study

All nations in the world survive by one means or the other. Some rely on tourism for survival, while others depend solely on agriculture. There are however some that are fortunate enough to be blessed with mineral resources such as oil and gas, which bring in a lot of revenue. At a time, Nigeria depended mainly on agricultural products like groundnut, cocoa, palm produce and others to survive. This was before the discovery of oil in 1956 at Olobiri in Rivers State. Today, the main sources of revenue to the country are oil and gas. The blessing also came with its attendant problems and these include environmental degradation, damage of economic crops and fish ponds, pollution of sources of drinking water and general hazards to the health of the people in the oil and gas producing areas.

According to Okoko and Nna (1998), oil and gas are the main energy sources in most industrialized countries in the world today, and by all standards Nigeria’s most economic resource, as it contributes about 90 percent of the country’s revenue.  The Niger Delta with distribution of oil fields in the geo-political areas of Abia, Akwa-Ibom, Bayelsa, Cross River, Delta, Imo, Ondo, and Rivers is the hub of the petroleum industry in Nigeria. Before the advent of oil and gas activities in the area, Niger Delta could boast of different agricultural and natural resources that sustained the economic life of the people.  Whiteman (1982), observed that traditional medicine practice and subsistence occupations were common among the people.

Things have changed significantly, as the area has been engulfed in crisis of instability due to protests carried out by communities in these oil producing areas because of the influence of oil activities on the environment resulting into degradation of the environment, poverty and lack of social development and employment opportunities. Sometime in February and March 2001, the youths of four of the host communities barricaded the access roads leadings to Mobil Production Terminal, in Eket, Akwa-Ibom state in Nigeria. The youths’ reason for the action was that they were being marginalized in the company’s employment policies, contracts and services. The government, apart from the activities of the youths had also mobilized its machinery – legislature, executive, judiciary and the media against the company as reaction against degradation of the environment and other unfavourable activities of the companies.

There have also been protest over the years which cut across Okoloba to Ogidigben, Ogbotobo to Bonny; Ogoni to Iko; Gbaran to Obagi, Umuechem to Peremabiri, Egbema to Odegberi and other areas. All these are as a result of problems associated with poor attitude to spill clean up, and unnecessary delay in environmental impact assessment and non payment of compensation to the areas that their environment are affected.  November 1990 for instance, witnessed the people of Umuechem community in Rivers state demonstrating against environmental degradation by SPDC, the oil company operating in the area that their operations affected the environment.  This led to the Soldier’s invasion of the community in which a lot of people were killed and about 300  houses destroyed (NDND, 1991). The people of Ogoni in Rivers State, between January, 1993 and March 1997 also staged a series of  protests against oil exploration by SPDC in the area that have resulted to ‘stealing’ of natural resources (Crude Oil) and the degradation of environment without adequate compensation for the people.

The reaction of the Federal government was spontaneous and soldiers invaded the area and many Ogoni people were killed, so were foreigners of which some were kidnapped for ransom and other measures inimical to the corporate existence of Nigeria. The Ogoni’s  boycotted the 1999 presidential election, operations of oil companies in the area stopped leading to an unprecedented drop of the country’s earning from oil and the economic loss was conservatively put at 7.2 billion dollars (Barinuwa, 1999; Human Rights Watch, 2001; ICE case study,  No 64, 1997).

In the last two decades, there have been drastic changes in the relationship between the private sector and other stakeholders.  Therefore, one of the most important and significant corporate trends of the last decade is the growth of Corporate Social Responsibility (CSR). The concept of CSR is highly complex and contentious among writers, scholars and practitioners due to lack of consensus on the true meaning and contents of CSR practices (Carroll & Shabana, 2010; Dahlsrud, 2008; Dobers & Halme 2009; Taneja, Taneja, & Gupta, 2011). Although, the definitions of CSR vary from author to author, however, it generally refers to serving people, communities and the environment in a way that goes above and beyond what is legally required of a firm. CSR is a commitment to improving community well-being through best business practices and contributions of corporate resources (Kotler & Lee, 2005).

The definition of this concept actually depends on how those who believe in it and those who do not, see it. People see it from different perspectives. To those that believe in it, it is the responsibility to plan and manage an organization’s relationship with everybody involved in or affected by all its activities in all its ramifications of operations. It is a beneficial social investment and they believe that a socially responsible company is that, that do not take actions that might be perceived as unreasonable, callous or insensitive by the public.  On the other hand, those who do not believe in it, strongly argue that business cannot be “responsible”, only people can have responsibilities.  To them, it is a loss of accountability to shareholders who have invested their hard earned resources to make profit.  (Ogbemi, 2015). The truth is that profit making should not be at the expense of the public. Profit making should be fair and human.

The concept of CSR is concerned with critical issues that concerns environmental policies  and actions.  Its main business is about organizations giving back to societies where they make profit.  According to Zadek (2000) organizations take part in it not only to attract good image but also to bring in stakeholders into the main stream of the business.  CSR usually encourages mutual understanding between organizations and the communities where they operate. (Keinert, 2008; Matten & Moon, 2008; Monowar & Humphrey, 2013). In this contemporary times, the practice of Corporate Social Responsibility is now an important part of business organizations which encourages a lot of gains in the future.  (Brik, Rettah & Mellahi, 2010; Carroll & Shabana, 2010; Halme & Laurila, 2009; Kemper, Schilke, Reimann, Wang & Brettel, 2013; Monowar & Humphrey, 2013; Porter & Kramer, 2006; Rodriguez; Melo & Mansouri, 2011). Its importance has also come to the fore as most companies and organisations have now come to embrace the concept.

Kurucz, Colbert, and Wheeler (2008) listed and categorized the organization being involved in CSR as follows. These are cost and risk reduction, gaining competitive advantage;  developing reputation and legitimacy; and seeking win-win outcomes through synergistic value creation. In contrast to what Kurucz, Colbert, and Wheeler (2008) did, Carroll (1991) developed a model that consists of four other kinds of social responsibilities namely: economic, legal, ethical, and philanthropic. Similarly, other dimensions of CSR activities include:  Profit Concerns – Economic Responsibility, Legal Concerns – Legal Responsibility, Ethical Concerns – Ethical Responsibility and Voluntary action Concerns – Philanthropic Responsibility (Olajide, 2014).

 

Corporate Social Responsibility as a concept is closely associated with corporate governance because they are both concerned with the corporate image of the organization and its portrayal as a good corporate citizen. Corporate governance can be described as the stewardship responsibility of directors and corporate bodies to provide oversight for the overall goals and strategies of a company and see to their implementation.  It may therefore be seen as the set of related rules by which corporations, shareholders and management govern and guide their corporate behavior. These rules refer to the attributes of individual firms and factors that allow companies to practice sound governance even where public institutions are somehow weak. According is Cornelius and Kogut (2003) such factors normally include a corporation’s ownership structure, its relationships with stakeholders, financial transparency and information disclosure practices as well as the makeup of its managing boards. It is the company management techniques, and processes in general or the way a particular company is managed. It further refers to the mechanisms, processes and relations by which corporations are controlled, directed and managed. (www.investpedia.com/terms/c/arpirategover).

Cornelius and Kogut (2003), also defined corporate governance as a system that consists of those formal and informal institutions, laws, values, and rules that generate the menu of legal and organizational forms available in a country and which in turn determine the distribution of power on how ownership is assigned, managerial decisions are made and monitored, information is audited and released, and profits and benefits allocated and distributed. Corporate governance is also a philosophy and mechanism that entails processes and structure which help and facilitate the creation of shareholders value through management of the corporate affairs in such a way that ensures the protection of the individual and collective interest of all the stakeholders. It is generally associated with the existence of agency problem and its roots can be traced back to separation of ownership and control of the firm. Corporate governance therefore involves transparency to the public and shareholders and it is closely related to Corporate Social Responsibility (CSR). They both emphasize responsibility to the shareholders and stakeholders, which is a way of managing conflict.

Conflict management is very important in the peaceful resolution of conflicts in any organization. Conflict theory helps in explaining how it affects societies and organizations. Studies  in  management of conflict states that it is important especially as regards to the changes and growth of organizations.  (Azar, 1990). Conflict theory further states that conflict creeps into the  society when there arise a situation when the interest of the majority is ruled against by a few privileged and powerful minority groups. Conflict is very rampant and prominent in the Niger delta region of Nigeria, where most of the multinationals or oil and gas companies operations are carried out and this has resulted to a lot of violence (Ojokarotu, 2008). Conflict is unabated and variegated because of how long it lasts. This is what has been characterized as “deep rooted” conflict. Azar (1990) considers it as protracted and tractable i.e. as complex, severe community enduring and often violent.

Conflict can be explained as disagreements which arise because unidentical ideas, interest and beliefs by those involved.  It can also be looked at as a tussle among people that feels their interest are being threatened. The ways and plans used in handling it is what is called conflict management.  Conflict management involve those strategies and processes which aid in controlling or resolving conflict. These include proper method of solving conflicts, communication challenges and complaints and to achieve organizational objectives as well as cordial and sustainable relationship. Researches on communication and related fields have given an insight on the ability of communication to bring about sustainability in relationship, which can drive change in the right direction (Kotter, 1990). This will also help to foster peaceful and smooth business transactions between them and the host communities –wider stakeholders.

Information and communication are very vital ingredients for the survival of any organization. There is basically a thin line between information and communication. “While  communication always contain information, not all information has communication value”. (Myers & Myers, 1982, p. 15). They are therefore not exactly the same thing but very similar in meaning. As Myers and Myers (1982) further said:

Information is like an enormous umbrella, a broad concept which covers communication as one particular type of information. Information is a global concept referring to any pattern of energy input you are exposed to. ‘Communication’ refers to a special kind of patterning which is expressed in symbolic form. For communication to take place between and among people, two requirements must be met: (1) a symbolic system must be shared by the people involved. (2) The association between the symbols and their referents must be shared (p. 15).

 

Communication is based on perception, which requires a message to be sent by somebody to a recipient who in turn decodes the message, thus communication involves at least two entities. On the other hand, information is based on logic and is not enshrined in mutuality (Drucker, 2007). Communication is the sending and receiving of messages by means of symbols and in this context, organizational communication is a key element of organizational climate (Kotter, 1990). Communication is the process by which individuals promote meanings in the minds of others by means of verbal or nonverbal messages (McCroskey & Richmond, 1996). The most uncomplicated conceptualization of communication can be found within the Encoder/Decoder paradigm, in which communication is described as the transfer of information by means of a code (Ivancevich, 2002), where communicators understand each other based on shared social and communicative cues. However, where this is absent, conflict comes up. In order for communication to be effective and shared within and outside an organization for managing conflict, people’s (stakeholders) views have to be factored in for mutuality.

According to Ivancevich (2002) the degree of meaning in relation to understanding is quite often signified by the reaction of the recipient. When messages are understood by the receivers, the chances of understanding between the sender and receiver increases. When there is understanding, there is bound to be mutual relationship. This also helps in resolving conflicts. Corporate Social Responsibility (CSR) practice has therefore become an accepted means and method of trying to resolve conflicts between organizations, corporate bodies and stakeholders which include host communities. This is because Corporate Social Responsibility (CSR) involves communication between the oil producing companies and members of the host communities with a view to arriving at an understanding of the areas of needs of the communities. The result of the ensuing effective communication process could be responsiveness of the oil producing companies to the needs of the host communities based on the understanding achieved. As the oil producing companies meet the communities’ needs, friction between the communities and the companies is bound to reduce as goodwill could be shared between the two parties. It is in this light that this study examines the roles of Corporate Social Responsibility (CSR) as a conflict management strategy in selected oil producing communities in Delta State, Nigeria.

 

 

1.2       Statement of the Problem

Since the discovery of oil in Nigeria, specifically in the Niger-Delta region, there have been lots of activities involving oil producing, oil marketing, seismic companies and all other allied businesses. Oil exploration has resulted to a lot of benefits and also inconveniences and hardship to the people in these areas. According to Wosu (2013), the exploration activity of oil companies in the Niger-Delta region of Nigeria has resulted in oil spillage and other forms of pollution and degradation of the ecosystem, which invariable is the means of livelihood of the inhabitants. The oil companies operating in the areas which are supposed to help in developing the areas are accused of not caring about the welfare of the people. They have also often been accused of deceit and failed promises in respect of the welfare of people of their host communities. The result is that the people seem to be experiencing increased hardship, poor and lack of engagement, poverty, famine, unemployment and malnutrition. Some of the consequences arising from the situation are inter and intra communal conflicts, fervent agitations and even kidnapping of both indigenous and foreign staff of oil companies.

Furthermore, oil exploration by various companies in the area usually results into a lot of social problems within host communities. There are many cases where explosives used in prospecting activities damage aquatic life and leaving cracks in buildings, oil leakage as a result of vandalized pipelines which spill into the areas and destroy the environment. There are also terrible destruction to crops, farmlands and soil become sterile and unproductive (Adekola & Uzoagu, 2012). Other problems include the destruction of aquatic life which make fishing which is the main occupation of the people become impossible.

These problems experienced by the people make them resort to violence, protests and reactions against the oil companies such that managing, solving or ending the conflicts seem impossible. For instance, there were serious protests by the peoples of Kokori community, in Ethiope East local government area of Delta state, Nigeria in 2008 and 2010 respectively. This led to the blocade and disruption of operations of Shell Petroleum Development Company (SPDC) and Nigeria Petroleum Development Company (NPDC) that were operating in the area. These were resolved by the intervention of the Federal and State Governments who stepped into the matter and the companies were forced to review their CSR strategies. Similarity, there have been such protests at various times in Ekakpamre in Ughelli South Local Government Area, Beneku in Ndokwa East Local Government area and Out-Jeremi in Ughelli South Local Government Area, all in Delta State related to the activities of the oil producing company and the neglect of the welfare of members of their Host Communities.

To minimize and reduce the conflicts that result between oil producing companies and host communities and enable organizations engage in the development of the host communities, the principle of Corporate Social Responsibility (CSR) emerged. The principle thus requires some responsibilities on the part of oil producing firms to invest some of their revenue through physical and human resources development to the host communities (Adekola & Uzoagu, 2012). Some oil companies such as Mobil Producing Oil Company, and Elf Oil Producing Company and others have for some time engaged in the concept of Corporate Social Responsibility to handle problems of violence  between them and their host communities.

What are Corporate Social Responsibility (CSR) activities of these oil companies? How successful have they been in managing the conflicts between the oil producing companies and the host communities? Have these CSR measures been working? These and other related questions need answers. There is therefore the need to study the effectiveness of Corporate Social Responsibility (CSR) as a conflict management strategy and to know the effectiveness of the CSR approaches adopted by the oil companies in addressing the situation.

1.3       Objective of the Study

The main objective of this study was to assess Corporate Social Responsibility (CSR) as a conflict management strategy in selected oil producing communities in Delta State of Nigeria. This specific objective are to:

1. find out the degree of cordiality of the relationship between the oil companies and the oil producing communities in Delta State, Nigeria;
2. investigate the CSR programmes done in the oil producing communities by the oil producing companies in Delta State, Nigeria;
3. determine the adequacy of the CSR programmes carried out in the oil producing communities as conflict management strategy by the oil producing companies in Delta State, Nigeria;
4. ascertain the significance of Corporate Social Responsibility (CSR) as conflict management strategy by oil companies in oil producing communities in Delta State, Nigeria;
5. establish the effectiveness of CSR as conflict management strategy in oil producing communities in Delta State, Nigeria and
6. examine how the CSR programme of the oil producing companies have promoted better relationship with the host communities in Delta State, Nigeria.

1.4       Research Questions

This study provided answers to the following research questions:

1. What is the degree of cordiality of the relationship between the oil companies and the oil producing communities in Delta State, Nigeria.
2. Which are the specific CSR programmes done in the oil producing communities by the oil producing companies in Delta State, Nigeria.
3. How adequate are the CSR programmes carried out in the oil producing communities as conflict management strategy by the oil companies in Delta State, Nigeria.
4. Of what significance is Corporate Social Responsibility (CSR) as conflict management strategy by oil producing communities in Delta State, Nigeria.
5. Howeffective is CSR as conflict management strategy in oil producing communities in Delta State, Nigeria.
6. To what extent has CSR programmes of oil producing companies promoted better relationship with the host communities in Delta State, Nigeria.

1.5       Hypothesis

The study also tested the following hypothesis at 0.05 level of significance.

Ho: Corporate Social Responsibility (CSR) has no significant effect on conflict management in oil producing communities in Delta State, in Nigeria.

1.6       Scope of the Study

The study is limited to studying three oil producing communities in Delta State Nigeria. The communities that were studied are Ekakpamre in Ughelli South Local Government Area, Beneku in Ndokwa East Local Government Area and Kokori in Ethiope East Local Government Area, all in Delta State. Delta State is particularly rich in crude oil and contributes considerable amount of gas to the economy. It also supplies more than 35 percent of the country’s crude oil and is rated as the third largest contributor to the national economy.

Delta state has 25 local government council areas and the oil producing ones are Ndokwa East and West, Warri North and South, Ethiope East and West, Sapele, Burutu, Isoko North and South, Ugheli North and South and Okpe. Delta state is the hot bed of crisis between oil producing companies and host communities, especially the Ijaw speaking areas. Most of the activities of the militants, notably Movement of the Emancipation of the Niger Delta (MEND) and recently the AVENGERS have been very visible in Delta State. The state also has more ethnic groups then any other in the Niger Delta. These include the Itsekiris, Urhobos, Isokos, Okpes, Ijaws, Ikas, Unuanis and other Ibo speaking areas. The state has also produced prominent crusaders of “Resource Control” which include Chief Edwin K. Clark, Chief J.O.S Ayomike and Late Chief Francis Okpouzo.

1.7       Significance of the Study

The very essence of public relations is the creation, maintenance and sustenance of cordial and favourable relationship and goodwill between the oil prospecting and producing companies and their host communities. In order to project such organsiations as good and responsible corporate citizens, their managements have to  engage in the provision of basic infrastructures, social amenities, protection of the environment, provision of job opportunities, scholarships and other basic amenities for their host communities. This is the whole essence of Corporate Social Responsibility (CSR) which is a means of the organization impacting favourably and positively in terms of welfare packages on the lives of members of their host communities. For the specialized and focused area of community relations and Corporate Social Responsibility (CSR), the findings of this study might be of great importance to oil prospecting and producing companies, federal, state and local governments, other companies in the oil industry and all stakeholders. The oil prospecting companies operating in the oil industry in Nigeria, might in addition,  find the findings of this study useful for their Corporate Social Responsibility (CSR) programmmes. Other multi-national corporations may equally tap from the value bank of this study to enrich, as well as, enhance their Corporate Social Responsibility (CSR) practices.

The outcome of the study might significantly contribute to and enhance the knowledge of staff of corporate institutions in Delta State of Nigeria and serve as reference materials in teaching and research in the field of public relations, mass communication, management and other related fields.  It might also serve as input in financial and management policy documents for sustainable national development.  The outcome and findings of the study will contribute to academic knowledge and practical policy making in public and private institutions in Nigeria. Finally, students, scholars and researchers would find the conclusions and recommendations of this study as a ready resource material.

1.8       Operational Definition of Terms

Corporate Social Responsibility (CSR): Corporate Social Responsibility (CSR) refers to the practice by which organizations and institutions plan and implement social initiatives that benefits the society. It is therefore a responsibility placed on organizations and institutions to be accountable for the impact of their activities on stakeholders and to present themselves as good corporate citizens. For the purpose of the study if is the efforts that oil producing firms make to provide in infrastructures aid other projects for their host communities in Delta State, Nigeria.

Corporate Governance: Corporate governance is the broad term that has to do with the manner in which rights and responsibilities are shared amongst owners, managers and shareholders of a given institution.  In the context of this study, it is the ability of the oil companies to show that there are rights and responsibilities shared among owners, managers and shareholders.

Conflict: Conflict can be described as what comes up when the goals, objectives or values of competing groups, which are host communities and oil companies in Delta State in this case clash and result to confirmation of aggression and even disruption of operations and destruction of properties.

Conflict Management Strategies: They refer to, in the case of this study, the elaborate and systematic well organized plans that are put in place to resolve conflicts between host communities and oil companies. Such strategies include meetings with and lobbying stakeholders with a view to identifying areas of needs, provision of welfare programmes, packages and projects in the oil producing areas, provision of employment to indigenes of the areas, to mention a few.

Oil Producing Communities: These are communities in Niger Delta, Nigeria where oil have been discovered, explored and exploited by multi-national corporations like Shell Petroleum Development Company (SPDC), Agip Nigeria Oil Company (AGIP), and others. They are therefore the areas that suffer environmental degradation, oil spillage, destruction of farmland fishing ponds and others, specifically in Delta State, Nigeria.

Oil Producing States: These are states recognised by the Federal Government of Nigeria as oil producing states and benefit from the derivation fund of the federal government. The states are Delta, Rivers, Cross-Rivers, Akwa-Ibom, Bayelsa, Imo, Ondo, Lagos, Abia and Edo. Delta State is of particular focus in this study.

Stakeholders:Stakeholders are those people or persons with an interest or concern in the operations of the oil companies. They can affect or be affected by the organisation’s actions, objectives and policies. In the case of oil companies, they are the creditors, the directors, employees, government (and its agencies), owners (shareholders), suppliers, unions and the community from which the business draws its resources.

Ekakpamre:Ekakpamre is in Ughelli South Local Government Area of Delta State of Nigeria. It has a population of approximately 41,536 and is an oil producing area where Shell Petroleum Development Company (SPDC) and Nigerian Petroleum Development Companies (NPDC) operates.The town is made up of five quarters which are Ekrezeghe, Ekruoghe, Ekrusiero, Ekeneghe and Ekraka.

Beneku:Beneku is in Ndokwa East Local Government Area of Delta State of Nigeria and has a population of approximately 10, 342 people. It is an oil producing area and the main oil producing company operating in the area is Nigerian Agip Oil Company (NAOC). The town is made up of two quarters which are Umu-Edem and Umu-Igwe.

Kokori:Kokori is a town in Ethiope East Local Government Area of Delta State of Nigeria and it has a population of approximately 96,463. It is an oil producing area hosting Shell Petroleum Development Company Limited (SPDC) and NPDC. The town is made up of three quarters which are Umigighwa, Urhuokpokpo and Anaka

Community Relations:It is the planned programs and policies of an oragnisation intended to create, build up and sustain mutual trust, understanding, goodwill, support and create a favourable image for an oragniasation. It is the community relations programmes of the organization that constitute its Corporate Social Responsibility (CSR). In the context of the study oil companies use CSR and other community relations strategies to manage conflict.

Corporate Social Responsibility (CSR) Strategies:It is the calculated and planned means of attaining and achieving the organisation’s Corporate Social Responsibility (CSR) goals and objectives such as provision of infrastructures, employment of members of the host communities, award of scholarships, promotion of cultural values and other assistances to the host communities.

Niger Delta:Niger Delta in the study refers to the land mass of Nigeria that spreads from the East-West direction and spreads from South West Cameroon to the Okitippa ridge, from an apex at the South East of the River Niger and Benue confluence (Asakitikpi & Oyelaran, 2000). They are mostly areas in the South-South geopolitical zone of the country such as Akwa-Ibom, Rivers, Bayelsa, Cross Rivers, Delta and Edo States.

Public Relations:Public relations is the creation and sustenance of mutual relationship between an organization and its publics. Webster international dictionary (2004) defines it as: (1) The promotion of rapport and goodwill between a person, individuals, firms, or institutions and other persons specifically publics or community at large, through the distribution of interpretative materials and assessment of the state of its relationship with public. (2) In this study it specifically refers to the promotion of rapport and goodwill between the oil producing companies and the host communities.

Information:Information applies to facts told, read, or communicated that may be unorganized and even unrelated (www.dictionary.com). Information can also be viewed as messages used for decision making in organizations. In case of this study, it is the messages used by the oil producing companies and the host communities for decision making.

Communication:It is the process and means of sharing meanings and bringing people or places in business together. It involves the process of sending a message from a source through a channel to a receiver. It is the presence of feedback that shows that the communication is effective.

Community Development Committees (CDC):This is a community development committee that is formed in oil producing areas for the purpose of negotiating and pressing for the demands of the people from the oil producing companies. It is usually comprised of a chairman and executive members. It is this committee that the oil companies consult on major issues. They are also reached in case of conflicts.

Community Liaison Officer (CLO):This is an officer appointed by the oil producing company from the community where it is operating to liaise between it and the host community. It is now statutory for all oil and Gas Companies to have liaison officers in their area of operation. However, some oil companies employs persons who are not indigenes of the community where they operate as CLOs.

AGIP: It is an Italian oil prospecting and producing company and operates in Nigeria as the Nigerian Agip Oil Company Limited (NAOC). The NAOC is a joint venture operated with the Nigerian National Petroleum Company (NNPC) which has a larger share capital of (55%). The original Italian name is Azienda Generale Italiana Petroli and this means General Italian Oil Agency.

SPDC:The full meaning is Shell Petroleum Development Company (SPDC) which is a subsidiary of Royal Dutch Shell, a British/Dutch company and operates in Nigeria as a joint venture with the Nigerian National Petroleum Corporation (NNPC) and other oil companies.

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