PROPOSAL ON DESIGN AND IMPLEMENTATION OF NYSC TICKETING SYSTEM

GENERAL INTRODUCTION

The national youth service corps (NYSC) is an organization set by the Nigerian government to involve the country’s graduates in the development of the country. There is no military conscription in Nigeria, but since 1973 graduates of universities and later polytechnics have been required to take part in the national youth service corps (NYSC) program for one year. This is known as national service year, corps members are posted to cities far from their city of origin. They are expected to mix with people of other tribes, social and family backgrounds, to learn the culture of the indigenes in the place they are posted to. This action is aimed to bring about unity in the country and to help youth appreciate other ethnic groups.

The National Youth Service Corps (NYSC) was established in 1973 by the government of General Yakubu Gowon.  The historical background of the policy is  traceable  to  the events that took place in Nigeria towards the last half of 1960s. The years 1967-1970 were characterised by the Nigerian civil war. At  the  end of the war,  the General Gowon administration  came  up  with  new  policies  that  would  promote  post-conflict  peace, reconciliation, rehabilitation and reconstruction. Consequently, the vital need for national unity led to the birth of the NYSC idea.

This thesis proposed to Design and implement  Nysc Ticketing System. The core function of ticketing system is to manage all incoming requests from NYSC corps members. Because NYSC officials tend to have a high volume of requests, they need a system to manage the lifecycle of every corps membe’s request, from submission to resolution..

This NYSC ticketing system will be design to keep staff up to date on the status of tickets from corps members. This system  will be managed by backend I.T experts . Each ticket will contain a technical problem or series of problems, and it is the IT team’s responsibility to resolve these issues in a timely manner. Using this ticketing system will eases the IT department’s stress by keeping all information organized in a central hub.

STATEMENT OF THE PROBLEM

The sudden increase in the number of NYSC enrollment each has transcended the manipulation of the existing system used by the NYSC administrators and this prompted a lot of problems which encompass the inaccurate and poor responses in handling of NYSC corps member’s issues which required urgent attention by the staffs.  This is a very ugly development..  All these and more are encountered due to the debilitation of the prevailing system used. The NYSC officials complained seriously on the unnecessary stress encountered responding to corps members queries manually.

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